Returns & Exchanges Policy
At Nikoo Jewellery, we are committed to providing an exceptional shopping experience and creating jewellery that you will cherish for years to come. While we are confident in the quality and craftsmanship of our pieces, we understand that there may be occasions when a return or exchange is required. Our policy is designed to be clear, fair, and straightforward.
Easy Exchanges
If your item meets the conditions outlined below, we will happily offer an exchange or store credit.
Return Eligibility
To qualify for a return or exchange, the following conditions must be met:
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The item must be returned within 30 days of the delivery date.
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The return request must be submitted within 30 days of receiving your order.
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The item must be unworn, unused, and in its original condition.
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All original packaging, certificates, tags, and documentation must be included.
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The item must be returned in the same condition in which it was received.
Please note that custom-made, personalised, engraved, resized, or specially commissioned jewellery pieces are not eligible for return or exchange unless deemed faulty under Australian Consumer Law.
Proof of Purchase
All returns must be accompanied by proof of purchase, such as your order confirmation or receipt.
Store Credit Policy
Approved returns for non-faulty items will be issued as a store credit only. Store credits may be used toward any future purchase from Nikoo Jewellery and are valid for 12 months from the date of issue.
Please note:
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Original shipping charges are non-refundable.
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Return shipping costs are the responsibility of the customer.
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Returned items must be shipped using an insured delivery service with signature confirmation.
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Nikoo Jewellery is not responsible for items lost or damaged during return transit.
How to Return Your Item
To initiate a return, please contact our customer service team by phone or email with your order details and reason for return.
Email: info@nikoojewellery.com.au
Phone: (+61) 493 562 853
