INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

At Nikoo, we strive to ensure the product images on our website are as accurate as possible to the actual items you will receive. However, due to variations in monitor settings, lighting conditions during photography, and slight differences in product finishes, there may be minor discrepancies between the images and the received products. Rest assured, these differences do not affect the overall quality and functionality of our items.

 

Where can I view my sales receipt?

To view your sales receipt, please reach out through the "Contact Us" section on Nikoo's website. Provide details of your purchase, including the order number and date, and request a copy of your sales receipt. The customer service team will guide you on how to access or receive your sales receipt. For immediate assistance, consider using any provided contact forms, email addresses, or phone numbers available on their contact page.

How can I return an item?

To return an item to Nikoo, you would typically need to follow their return policy, which can be found on their website or by contacting their customer service directly. Generally, this involves checking the item's eligibility for return based on the purchase date, condition, and reason for return. You may need to fill out a return form, use the original packaging, and provide proof of purchase. For specific instructions and policies, please reach out to Nikoo's customer service or visit their website once it is accessible.

Will you restock items indicated as “out of stock?”

Items indicated as "out of stock" may be restocked depending on their availability and demand. For specific items and restocking dates, please check the product page for updates or contact Nikoo's customer service directly. They can provide the most accurate information on inventory restocking and may offer alternatives or notify you when an item is back in stock.

Where can I ship my order?

Shipping options for your order can vary based on the retailer's policies, including geographic coverage and available shipping methods. To find out where Nikoo can ship your order, it's best to consult their Shipping Information page on their website or contact their customer support directly. They can provide details on domestic and international shipping, any restrictions, and estimated delivery times.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

Email: Info@nikoo.com.au

phone:+61-493562853